FAQs and Troubleshooting | Soulvana Support Center

FAQs and Troubleshooting

Get quick answers to a curated list of the most commonly asked questions by Soulvana users.

21 articles in this collection
Written by Klemen Struc

How do I contact support team?

Written by Klemen Struc
Updated over a week ago

Installing & updating the app

How do I download and install Soulvana app?

Written by Klemen Struc
Updated over a week ago

How do I update my Soulvana app to the latest version?

Written by Klemen Struc
Updated over a week ago

Can my Soulvana app update itself automatically when a new version is released?

Written by Klemen Struc
Updated over a week ago

How do I turn on automatic app updates?

Written by Klemen Struc
Updated over a week ago

Why do I need to update my Soulvana app to the latest version?

Written by Klemen Struc
Updated over a week ago

How do I know if I have the latest version of the app?

Written by Klemen Struc
Updated over a week ago

Do I need to delete and reinstall the app to get the latest version?

Written by Klemen Struc
Updated over a week ago

Pricing & billing

Is there a Free version of Soulvana app?

Written by Klemen Struc
Updated over a week ago

How much does a Paid version of Soulvana app cost?

Written by Klemen Struc
Updated over a week ago

Can I try paid version of Soulvana app for free? Do you offer a free trial?

Written by Klemen Struc
Updated over a week ago

How does a free trial work?

Written by Klemen Struc
Updated over a week ago

How do I sign up for a free trial?

Written by Klemen Struc
Updated over a week ago

How do I cancel my free trial?

Written by Klemen Struc
Updated over a week ago

How do I cancel my paid subscription?

Written by Klemen Struc
Updated over a week ago

What happens if cancel my subscription? What do I lose?

Written by Klemen Struc
Updated over a week ago

How do I view, manage or change my paid subscription?

Written by Klemen Struc
Updated over a week ago

How do I request a refund?

Written by Klemen Struc
Updated over a week ago

Group Immersions

Can I access Group Immersions on my PC, laptop or Macbook?

Written by Klemen Struc
Updated over a week ago

How do I access Replays of Group Immersions?

Written by Klemen Struc
Updated over a week ago

Why are Replays of Group Immersions not available?

Written by Klemen Struc
Updated over a week ago